1.Eligibility

To request a withdrawal from your Ozenfx account, you must meet the following conditions:

1. You must be a verified user on our platform.
2. All required Know Your Customer (KYC) and Anti-Money Laundering (AML) documentation must be submitted and approved.
3. There should be no ongoing trading activities or open positions in your account.
4. You must have a sufficient account balance to cover the withdrawal amount and any applicable fees.

2 . Submission Process

1. Withdrawal requests should be made through our secure online portal (client portal available on our website ozenfx.com ) or through email from the Client’s email registered or verified by the company ‘Ozenfx’ or by contacting our customer support team.
2. If the client trader or partner decides to submit the refund request through email, he shall send an email to the following Company’s email:support@ozenfx.com
3. The request should include the Name of the beneficiary of the account holder, the withdrawal amount, the destination account details (method of withdrawal, including full bank account details or credit card details), and any necessary documentation requested by Ozenfx.
4. Note*- Company ‘Ozenfx’ will only execute a refund request to the same source (beneficiary account) the company received the deposits from.
5. All withdrawal requests are subject to internal verification and approval.

3 . Processing Timeframe

1. Ozenfx processes withdrawal requests promptly, aiming to complete the transaction within 5 (five) business working days.
2. Delays may occur due to external factors, such as payment service provider processing times or holidays.

Initial Deposits Processed By Debit/Credit Card

1. If the client (you/he/she) deposited using a debit or credit card on the Client Account, the company ‘Ozenfx’ will refund all amounts deposited originally to the same.
2. If the Client made a profit on his investment, the Company may accept processing such profit through wire.
3. In the case of credit cards, if the issuer of the credit card sets time limits for accepting refunds and the timeframe already expired, the Company may process the refund through wire transfer, but all supportive documents provided to the Company must be satisfactory.

4 . Withdrawal Fees

1. Ozenfx may charge withdrawal fees, which will be communicated during the withdrawal request process. Fees may vary based on the withdrawal method chosen and the amount i.e. to be withdrawn.
2. Clients are responsible for any fees incurred during the withdrawal process by their payment service provider or bank.

5 . Currency of Withdrawal

Withdrawals are processed in the currency of the client's trading account. If the client wishes to withdraw funds in a different currency, conversion fees may apply.

6 . Mode of withdrawal

At Ozenfx, our withdrawal process is designed to ensure security and compliance. This means that when you withdraw funds from your account, you can only use the same method that was initially used to deposit funds into your account.

In addition In the event of a compelling situation such as a change in citizenship or the closure of the original payment bank, Ozenfx will thoroughly verify the circumstances. If the situation is verified and deemed satisfactory, we will provide alternative withdrawal options. However, please note that charges may be applicable in such scenarios to cover any additional administrative or processing costs incurred.

7 . Third-Party Withdrawals

Withdrawals can only be made to accounts held in the name of the Ozenfx account holder. Third-party withdrawals are not permitted.

8 . Cancellation of Withdrawal

If you wish to cancel a withdrawal request, you should contact our customer support team immediately. Cancellation is subject to approval, and fees may apply.

9 . Limits

Ozenfx may impose minimum and maximum withdrawal limits. These limits can vary based on account type, regulatory requirements, and other factors. Information on withdrawal limits is available on our website or provided upon request.

1 . Refund Eligibilit

Refunds may be considered under the following circumstances:

1. A. Unauthorized Transactions: If your account experiences unauthorized transactions, Ozenfx will conduct a thorough investigation to determine liability and, if necessary, initiate a refund.
2. B .Technical Errors: In the event of technical errors or system malfunctions on our platform that result in losses, Ozenfx will assess the situation and may issue refunds. Refunds are not guaranteed and are subject to our internal assessment and legal obligations.

2 . Request Process

Refunds may be considered under the following circumstances:

1. Refund requests should be submitted in writing to our customer support team, providing a detailed explanation of the circumstances leading to the request.
2. Supporting documentation may be required to substantiate the refund claim.

3 . Refund Processing

To request a withdrawal from your Ozenfx account, you must meet the following conditions:

1. Refund requests will be reviewed by Ozenfx, and a decision will be communicated within a reasonable timeframe.
2. If a refund is approved, it will be processed using the same payment method used for the initial deposit, unless otherwise agreed upon.

4 . Refund Limits

Ozenfx may impose maximum refund limits based on account type and the specific circumstances surrounding the refund request.

1. You must be a verified user on our platform.
2. All required Know Your Customer (KYC) and Anti-Money Laundering (AML) documentation must be submitted and approved.
3. There should be no ongoing trading activities or open positions in your account.
4. You must have a sufficient account balance to cover the withdrawal amount and any applicable fees.

Changes to this Policy

Ozenfx reserves the right to update and modify this Withdrawal and Refund Policy. Updates will be communicated to clients through our website and other relevant channels. It is the responsibility of clients to review the policy periodically for any changes.

Disclaimer & Contact Information

Ozenfx is committed to offering a secure trading environment. However, clients must understand that trading carries inherent risks, and they may incur losses. It is their responsibility to make sound trading decisions, manage margin levels effectively, and employ risk management tools to reduce the likelihood of margin calls

Clients acknowledge that Ozenfx is not liable for any losses incurred due to trading decisions made independently by clients or traders. Clients are aware that they may lose more than their initial investment, and it is their responsibility to trade prudently.

For any questions or concerns regarding this policy, please contact our customer support team at support@ozenfx.com or +97012055189